In this episode of The Quality Horizon, Andy Maher, Quality Director for BAE Systems Group and lead of the IAQG Strategic Relationship Stream, discusses the importance of relationships in the aerospace industry.
Maher outlines the structure of the IAQG's strategic relationship teams, emphasizes the need for proactive engagement to identify trends and challenges before they escalate, highlighting the value of in-person meetings for deeper understanding and collaboration. Touching on the necessity of preparation and empathy in discussions, as well as the importance of measuring success through customer feedback and responsiveness to market demands.
